Question 1

Is Adorna only for bookings?

Accepted Answer

No. It also runs checkout, client profiles, packages, gift cards, team schedules, reminders and reports.

Question 2

Do customers need to download an app?

Accepted Answer

No. Customers open your booking link in their browser, pick a service, a team member and a time, and book.

Question 3

Can the booking page carry my brand?

Accepted Answer

Yes. It shows your logo, colours, services, team and prices at its own link. Put the link in your Instagram bio or send it on WhatsApp.

Question 4

Can customers book in Arabic?

Accepted Answer

Yes. Customers choose Arabic or English on the booking page, and their confirmations and reminders arrive in the same language. Your team can use the dashboard in either.

Question 5

What will I see in the demo?

Accepted Answer

A short call in Arabic or English. We go through the calendar, online booking and checkout using services like yours, then answer your questions.

Question 6

How much does Adorna cost?

Accepted Answer

Contact us for pricing. It depends on your team size and number of branches, and we go through it with you in the demo.

Question 7

What is included?

Accepted Answer

Every account has the calendar, online booking, deposits, checkout, retail products, packages, data export, gift cards, promotions, consultation forms, reviews, reminders, reports and daily close, team roles and branches. The Pro plan adds memberships, loyalty, campaigns, automated messages, purchase orders and reports across branches. WhatsApp and SMS messages are billed by use.

Question 8

Can I move from my current system?

Accepted Answer

You can import your customer list from a CSV file. For anything else, tell us which system you use now and we'll go through the options in the demo.

Question 9

Can I export my data?

Accepted Answer

Yes. From Reports you can download appointments, customers, sales, payments, and gift card and package movements as CSV files.

Question 10

Can I manage more than one branch?

Accepted Answer

Yes. Each branch keeps its own working hours and team, and reports show one branch or all of them together.

Question 11

Can I serve customers without an appointment?

Accepted Answer

Yes. Open a ticket for the walk-in, add the services and take payment at the desk.

Question 12

How do deposits work?

Accepted Answer

You set the deposit as a fixed amount or a percentage of the visit. Customers pay it online when they book, and it comes off the bill at checkout.

Question 13

Which payment methods can I take?

Accepted Answer

Online, customers pay through the payment gateway linked to your account, with the methods it offers, such as KNET. At the desk you record cash, card machine or other payments.

Question 14

Can I use it on my phone?

Accepted Answer

Yes. Adorna runs in the browser on a phone, tablet or computer, with nothing to install. Each team member can see their own schedule on their phone.

Question 15

How do appointment reminders work?

Accepted Answer

Booking confirmations and reminders go out on their own by email, WhatsApp or SMS. WhatsApp and SMS messages are billed by use, and we go through it in the demo.

Question 16

Can I control what staff can see?

Accepted Answer

Yes. Roles decide who can see prices, reports and settings, and each person signs in with their own account.

Question 17

How do I contact support?

Accepted Answer

Email us or use the contact page. We answer in Arabic or English.

Frequently asked questions.

Getting started

Bookings and customers

Pricing and payments

Team and support

Ask us the rest on a call.